Shipping policy

Shipping Policy

• Order Processing:
  Orders are processed the next business day. To qualify for same-day processing, orders must be placed by 12 PM Central Time (CT).

• Shipping Method – UPS Next Day Air Saver:

  • Delivers by end of the next day (residential addresses).

  • Does not deliver on Saturdays.

  • Orders placed after 12 PM CT will be processed the following business day.

  • UPS does not pick up on weekends.

• Important Address Information:

  • Double-check your shipping address before submitting.

  • If an incorrect address is entered and the package is returned, you will be required to pay a reshipment fee and provide an updated address.

  • UPS cannot deliver to P.O. Boxes.

• Shipping Origin:
  All orders are shipped from Murfreesboro, Tennessee.
  Please do not email us about order status unless it's been over 4 business days, as inquiries slow down processing.

• Lost Packages:
  If your package is lost in transit, contact us at footewearllc@gmail.com so we can file a claim. If the carrier confirms the package is lost, we will reship your items (or issue a refund if they are out of stock).

• Stolen Packages:
  We are not responsible for stolen packages. If tracking shows the package was delivered, please contact the shipping carrier directly.

• Carrier Delays:
  We are not responsible for delays caused by the mail carrier and do not refund shipping fees due to missed delivery estimates. Please contact the carrier for issues regarding delivery delays.